Under Chapter 6 of the Finnish Consumer Protection Act (38/1978), the consumer has the right to withdraw from a distance contract within 14 days of receiving the order confirmation by notifying the trader. No reasons need to be given for exercising the right of withdrawal.
In the order form, the consumer has made an express request for the performance of the service to begin before the expiry of the withdrawal period and has given consent to the loss of the right of withdrawal once the performance of the service has commenced (Consumer Protection Act, Section 6:16).
The performance of the service is deemed to have commenced when the trader has ordered the documents required for the genealogy report from the relevant authorities. After this point, the order can no longer be withdrawn.
Documents are ordered from the authorities as a rule within 1–2 business days of receiving the order. The time available for exercising the right of withdrawal is therefore very limited in practice.
The withdrawal notice must be submitted in an unambiguous manner by email to:
The notice must state the name of the person placing the order, the order number and the fact that the contract is being withdrawn from. A notice in free form is sufficient.
Further information: +358 45 144 2299 (Mon–Fri 9–16)
If the withdrawal notice has been submitted before the documents have been ordered from the authorities, the trader shall refund all payments received from the consumer without undue delay and no later than 14 days from receiving the withdrawal notice. The refund shall be made using the same means of payment as the original transaction, unless otherwise agreed.
A notice in free form is sufficient. The consumer may also use the withdrawal form prescribed by the Decree of the Ministry of Justice (110/2014):
WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)
To: Sukuselvitys.fi — asiakaspalvelu@sukuselvitys.fi
I/we hereby give notice that I/we withdraw from my/our contract for the performance of the following service:
Genealogy report, order number: _______________
Date of order: _______________
Name of consumer(s): _______________
Address: _______________
Date: _______________
Signature (only if this form is submitted on paper): _______________